How to order from tatuat.ro
The website is in Romanian, but ordering is straightforward and you do not need an account. This page walks through the whole process in English, including how international orders work.
Step by step
- Add products to the cart. Browse the categories or use search — brand and model names are international, so most products are recognisable without Romanian. Prices are in Romanian lei (RON), VAT included.
- Choose guest checkout. At checkout you can pick Comandă fără cont (order without an account). Creating an account only makes repeat orders faster.
- Fill in your details. Name, email and phone number are required — we use them to confirm the order and, for international shipping, to quote the cost.
- Add a delivery address only if it differs from the billing address.
- Choose delivery (see the table below).
- Choose payment and confirm the order.
Delivery options
| Method | Where | Time & cost |
|---|---|---|
| GLS courier | Anywhere in Romania | 1–2 working days · 24 lei |
| DHL | International orders | Cost confirmed by phone after you place the order |
| Pickup in person | Sibiu, Str. Rahovei nr. 16A (CT2) | Mon–Fri, 10:00–20:30 |
Orders are processed Monday to Friday, 10:00–20:30 (EET). Orders placed outside that window are handled the next working day. Delivery times apply to cash-on-delivery orders; with card or bank transfer, the clock starts once payment is registered.
Payment methods
- Card online — pay at checkout.
- PayPal — pay at checkout.
- Bank transfer — required for orders shipped outside Romania, paid in advance.
- Cash on delivery — inside Romania only; you pay the courier on arrival.
Tracking, changes and returns
- Tracking: request the AWB number by email at contact@tatuat.ro and follow the shipment online.
- Changing or cancelling an order: call 0369 733 154 — the sooner, the better, since orders are dispatched quickly.
- Returns: see the returns policy (in Romanian). Consumer rights under EU distance-selling rules apply.
Frequently asked questions
Does tatuat.ro ship internationally?
Yes. Orders inside Romania go by GLS courier (1-2 working days, 24 lei). International orders ship via DHL, with the cost confirmed by phone after you place the order, and payment made in advance by bank transfer. Guest checkout works for both.
Do I need an account to order from tatuat.ro?
No. Guest checkout is available — you only need an email address and a phone number. An account simply makes future orders faster.
Can I collect my order in person?
Yes, from the store in Sibiu, Str. Rahovei nr. 16A (CT2), Monday to Friday between 10:00 and 20:30.
Prefer a fully English interface? The tatuat.ro mobile app (iOS and Android) has a complete English mode — catalogue, checkout and loyalty programme. See also about the company and the English catalogue overview.