An original Cheyenne adapter that solves a very specific problem: Cheyenne machines have powerful motors that need a minimum voltage to start, and Cheyenne power supplies automatically provide this startup voltage — many universal power supplies do not. If you want to use a Cheyenne machine with another power supply, this cable ensures the necessary startup voltage. It is designed for artists who work with mixed power supplies in the studio or who don't want to give up their favorite non-Cheyenne power supply.
What exactly is this cable used for? Doesn't the machine work without it?▾
Cheyenne machines have powerful motors that need a minimum startup voltage. Cheyenne power supplies always provide this voltage regardless of the setting, so there the machine starts without issues. The problem arises when you connect the machine to a different type of power supply that does not provide the startup voltage: the machine may not start at all, even though the power supply seems set correctly. The Start Up Facility cable provides exactly this startup voltage, making it possible to use the Cheyenne machine with such power supplies.
I already have a Cheyenne power supply — do I need this cable?▾
No. Cheyenne power supplies automatically provide the necessary startup voltage for the motor, regardless of the chosen setting, so in a Cheyenne machine + Cheyenne power supply combination, the cable adds nothing. It only makes sense if you want to power a Cheyenne machine from a different brand power supply that does not offer this startup voltage.
How do I know if my non-Cheyenne power supply needs this adapter?▾
The typical sign is that the Cheyenne machine does not start or starts with difficulty from that power supply, even though the same power supply correctly powers other machines, and the Cheyenne machine works normally on a Cheyenne power supply. Check your power supply documentation to see if it mentions providing a startup voltage; if you are unsure, write to us with the exact model of machine and power supply and we will help you confirm before ordering.
How do I sanitize and maintain the cable between clients?▾
Like any studio power cable: during the session cover it with a protective sleeve or disposable barrier film, and between clients wipe it with a surface disinfectant, with the power supply off and cable disconnected. Do not immerse it in liquids and do not put it in an autoclave — heat sterilization destroys electrical cables. For storage, make a wide loop without tight bends to protect the conductors and connectors long-term.
What warranty does it have and what do I get if it breaks?▾
The product is an original Cheyenne accessory and has a 6-month warranty. In addition, after a warranty repair you receive an additional 6 months of warranty. Keep the invoice or proof of purchase — it is required for any warranty claim.
I connected the machine to a third-party power supply via this cable and it still doesn't start. What should I check?▾
Go step by step through the power chain: first check that the power supply is on, functional, and set to a normal working voltage, then that all connectors — from the power supply, through the adapter cable, to the machine — are firmly seated with no play. Test, if possible, the machine on a Cheyenne power supply and the third-party power supply with another machine, to isolate the faulty link. If everything works separately but the combination doesn't, contact us with the exact machine and power supply models so we can check compatibility together.
